FAQs | OPANO

How is OPANO different from other outdoor water filter providers?

All OPANO water filters contain a specific and unique formula designed to suit Malaysian water conditions. Each layer gradually removes more dirt and pollutants from the water, resulting in an even flow rate. This greatly reduces the rate of blockage of the media and makes it more durable. We only use the best quality filter media, and our quality is maintained through consistent and frequent testing of our products. The stringent procedure ensures that the loss of media through backwashing is negligible.
Where can I make an enquiry, provide feedback, inform about a product's technical issue or lodge a complaint?"

You may contact us via: Tel: +6 012 932 7080 Email: opano.malaysia@gmail.com [Business Hours: Monday to Friday, 9am–5pm; Saturday, 9am–1pm] [Closed on Sundays and public holidays.]
How can I become an OPANO water specialist?

Kindly send your resume to opano.malaysia@gmail.com.
How can I get more information about OPANO products?

Our product information can be readily found in our Shop and Product pages. If you need more information, please feel free to contact us at +6 012 932 7080 or any other method listed in our Contact page. *Note: Due to the Covid-19 situation, we are currently not accepting walk-in appointments. Please call our careline at the above number to schedule an appointment beforehand or send in an enquiry using the contact form available at the bottom of our Home page.
How can I get OPANO products?

You can purchase our products from our website Shop or contact our Careline to arrange a meeting with one of our Water Specialists to walk you through our range.
How long is the recommended lifespan of an OPANO water filter?

The recommended lifespan is 5 years. However, annual/biennial checkups on the filters are recommended after the 3rd year.
What are the payment options available?

We accept payments from the following credit cards:- 1. Mastercard 2. Visa 3. American Express 4. China Union Pay 5. Jcb 6. Diners 7. CartesBancaires 8. Discover 9. Electron 10. Maestro You may make a payment at the checkout page. We currently do not accept cash payments. If you are unable to make a digital payment via the above channels, please contact our careline at +6 012 932 7080 for assistance.
How can I request for a refund?

Customers may contact our sales agents or Careline for a refund. Upon receiving a refund request from a customer, OPANO will process the refund within the time stipulated below: Mode of Payment* FPX 14 days Debit/Credit Card 30 days Others 30 days